Decontamination, Maintenance & Servicing

All the products on our rental fleet are expertly cleaned, maintained and serviced at our Nationwide branches before being sent back to our clients. Following each hire, every item is decontaminated, safety tested, recalibrated, and electrical safety tested, with any repairs documented and addressed by our in-house Rental Technicians.

We also offer a yearly servicing programme to all our clients in order to ensure the longevity of products.

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Decontamination

Through our team of skilled Technicians, we implement thorough decontamination and inspection after every rental, to maximise the longevity of our products.

 

After the rental period has ended all equipment is returned to one of our Nationwide branches where it goes through our specialist on-site decontamination unit to ensure disinfection before reuse or disposal.

 

Decontamination activities are completed to the process requirements of ISO 13485, and the Health and Safety at Work Act. This includes washing all fabrics at 60°C using a detergent that kills MRSA and C-Diff and disinfecting and steam cleaning all mattresses, cushions, frames, chairs, and hard surfaces. Once cleaning is complete, a ‘Clean’ label is attached and the item progresses to servicing.

Maintenance

Being ISO 13485 accredited ensures we are able to service and repair all our own equipment in-house. This enables us to minimise costs, ensure ongoing product availability, and maximise the performance life of each item within our stock.

Following each hire, every item is safety tested, recalibrated, and electrical safety tested, with any repairs documented and addressed by our in-house Rental Technicians.

 

After the rental period has ended every piece of equipment is given a full service after decontamination with all findings documented. This allows us excellent traceability by having a full history of every piece of equipment on the rental fleet.

 

Unique and mandatory to the market, we are able to calibrate in built weighing devices in regard to those aspects of metrology concerned with the manufacture, supply and maintenance of patient weight equipment.

 

Typically, items are turned around and ready for re-hire within 12-24 hours of return to the depot, however rental equipment is always readily available.

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Servicing

We offer an excellent servicing programme for customers which involves an inspection and full service of equipment by a Benmor Medical technician engineer at a Benmor Medical branch.

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A full service includes:

Our servicing packages are available for 1, 3 or 5 years.

Contact our Service team for more information on servicing and technical advice