1. Booking Confirmation
a) A delegate place will be confirmed via a full course confirmation which will be sent via email or postal mail. The confirmation will be sent directly to the delegate no later than 2 weeks prior to the course commencement date. The course confirmation email will outline all the necessary information such as where the training will take place and start and finish times.
b) Delegates should not make travel arrangements or book accommodation until they receive a formal course confirmation email or letter from us. Benmor Medical will not be responsible for any costs incurred if the course has not been fully confirmed in writing.

2. Unforeseen Circumstances
a) Benmor Medical cannot be held responsible for any unforeseen circumstances that affect the provision of any given course date. Should a course be cancelled we will notify you as soon as possible and either rebook you onto an additional training date or issue you with a refund of the course fees paid (where applicable).
b) A full refund will only be given on the cost of the course. This does not include any accommodation or travel costs incurred to the delegates in order to attend a course.

3. Cancellations

a) It is the responsibility of the delegate to notify Benmor Medical if they need to cancel their place on a course

4. Ability to Participate
a) Course participants will be required to take an active part in the moving and handling training session either as a handler or as a model.
b) Due to this physical activity it is essential that you advise the trainer prior to the session if there is any known condition which might affect your ability to participate in this course safely.
c) If at any time during the session you have any concerns relating to safety, you should cease the activity and inform the trainer immediately.

5. Photography
a) Photographs and videography may be taken during the course. Photographs may be used for marketing and promotional purposes. If you do not wish for you to be taken please let the trainer know.

6. Payment
a) All payable delegate places are charged at £99.00 per day excluding VAT. Benmor Medical will issue a proforma invoice for all payable places.
b) Payment can be made via BACS or by cheque. Please note that Benmor Medical are unable to accept payment via credit card.
c) Where payment is applicable, terms of payment are strictly 30 days from the date of the invoice.
d) Where payment has not been made by the due date, the course place will be released to another delegate.

7. Intellectual Property
a) Course content is the property of Benmor Medical UK Ltd and no right is given to distribute the subject matter of the course without prior signed consent.

8. GDPR Compliance
a) Benmor Medical (UK) Ltd are fully GDPR compliant.
b) By opting into receive communications from Benmor Medical we hold your information on our Customer relationship management (CRM) which securely holds your name, occupation, company, work address, email address and contact number. It is important to note that we do not share any of your information with third parties.
c) We like to keep you abreast of all product innovations, special promotions, CPD training, Clinical Support and price changes so that you can make sound judgements when ordering your desired service. Within the GDPR regulations, this is classed as ‘legitimate interest’ for ‘direct marketing’. The ICO recommend that companies using this basis conduct a ‘legitimate interest’ assessment and we have done this.
d) You may ask for access to your data at any time in the form of a Data Subject Access Request.
e) You have the right to object to the processing and retaining of your personal data. If you would like us to remove you from our database, please contact Benmor Medical (UK) Ltd via email info@benmormedical.co.uk.
f) A full copy of our Privacy Policy can be found on our website www.benmormedical.co.uk.